General FAQ
Which APH-owned car park at Gatwick North offers the most frequent shuttle service for passengers with heavy luggage?
The APH Gatwick self-park facility provides a 24-hour shuttle running every 10 to 15 minutes, ensuring minimal wait times for those with bulky bags.
Does APH offer a specific "Park and Ride" package at Manchester Airport that includes electric vehicle charging while you are away?
Yes, APH Manchester offers a specialized "EV Charging" add-on where staff will charge your vehicle to a specified level before your return.
What is the maximum vehicle height allowed for the APH-operated indoor parking facility at Birmingham Airport?
The APH Birmingham indoor parking area typically has a height restriction of 2.1 metres, making it unsuitable for high-top transit vans or large motorhomes.
How do I specifically request a child booster seat for the APH shuttle bus transfer at Edinburgh Airport?
While most APH shuttles are standard buses, you can contact their customer service 48 hours in advance to confirm the availability of booster seats for the short transfer.
Is there a dedicated waiting area with Wi-Fi at the APH Gatwick car park for customers arriving earlier than their booking slot?
The APH Gatwick reception features a heated waiting area equipped with free guest Wi-Fi and vending machines for customers who arrive ahead of schedule.
Can I book a "Meet and Greet" service through APH at Stansted that allows me to keep my own car keys?
Most Meet and Greet services require you to leave your keys so the car can be moved to a secure compound, but the APH "Self-Park" options at other sites allow you to keep them.
What specific security accreditation does the APH Manchester car park hold to ensure vehicle safety?
The APH Manchester facility holds the "Park Mark" Safer Parking Award, which is audited by the police to ensure high security standards.
Does APH provide a "Hotel and Parking" bundle at Heathrow that includes a shuttle directly to Terminal 4?
APH offers bundles with hotels like the Hilton T4, where guests can use a covered walkway or a specific hotel-hopper bus to reach the terminal.
What is the policy for APH customers who experience a flight delay and return to the car park after their booking expires?
APH typically grants a small grace period, but stays exceeding the booked time are generally charged at a fixed daily rate payable at the exit barrier or reception.
Are there designated Blue Badge parking bays located closer to the shuttle pick-up point at APH Birmingham?
Yes, APH Birmingham provides dedicated accessible bays located immediately adjacent to the reception and shuttle boarding area for ease of access.
Can I park a trailer or a large commercial vehicle at the APH Gatwick off-airport site?
APH Gatwick generally does not accept trailers or large commercial vehicles unless prior arrangements are made and an additional fee for two bays is paid.
Which APH partner hotel at Luton Airport offers the shortest transfer time to the departure lounge?
The Holiday Inn Express at Luton, often bundled by APH, is located within walking distance or a very short shuttle ride from the terminal.
Is it possible to amend my vehicle registration details on an APH booking on the day of travel?
You can update your registration for free via the APH "Manage My Booking" portal or by informing the check-in staff upon arrival at the car park.
Does the APH "Saver" parking rate allow for any cancellations or amendments once the booking is confirmed?
APH "Saver" or "Non-Flexible" rates are discounted specifically because they do not allow for any refunds or changes after the transaction is complete.
What happens to my car keys while I am away if I use the APH Gatwick Park and Ride service?
At APH Gatwick, your keys are tagged and stored in a high-security, climate-controlled safe for the duration of your trip.
Is there a loyalty scheme for frequent flyers who regularly use APH car parks across the UK?
The "APH Club" offers frequent users discounts of up to 15% on future bookings and access to exclusive member-only deals.
Which APH parking product at Heathrow is best for travellers who want to avoid shuttle buses entirely?
The APH Heathrow Meet and Greet service allows you to drive straight to the terminal and hand your car to a driver, bypassing the need for a shuttle.
Does APH offer a "Winter Valet" add-on for cars parked during freezing temperatures?
While they don't have a specific "winter" valet, APH offers various car wash and interior cleaning upgrades that can be performed while you are abroad.
Are the APH shuttle buses at Manchester Airport wheelchair accessible for solo travellers?
All APH-branded shuttle buses at Manchester are equipped with low-floor access and ramps to accommodate passengers using wheelchairs.
Can I book a room-only stay through APH without any parking attached for an early morning flight?
Yes, APH provides "Hotel Only" options at most major UK airports for travellers who have already arranged their transport or are being dropped off.
What is the earliest time the APH shuttle buses start operating at Birmingham Airport?
The APH Birmingham shuttle service operates 24 hours a day, 365 days a year, ensuring transport is available for even the earliest charter flights.
Does APH provide jump-start assistance if my car battery dies while parked in their compound?
APH ground staff are trained to provide complimentary jump-start assistance to help customers get their vehicles moving if the battery fails.
What is the distance in miles between the APH Gatwick car park and the North Terminal?
The APH Gatwick facility is located approximately 3 miles from the North Terminal, resulting in a transfer time of roughly 10 to 12 minutes.
Can I use a digital booking confirmation on my phone to check in at an APH car park?
APH car parks accept digital confirmations on smartphones, though having your booking reference number ready is recommended to speed up the process.
Is there a weight limit for luggage carried on the APH shuttle transfers?
There is no strict weight limit per bag, but passengers are expected to be able to manage their own luggage onto the storage racks provided on the bus.
Does APH offer parking for motorcycles at a reduced rate compared to cars?
Motorcycles are often accepted at APH car parks, and while rates vary, they are sometimes discounted if the vehicle can share a designated smaller space.
Are there any APH hotels at Gatwick that offer family rooms for up to five people?
APH partners with hotels like the Hilton and Premier Inn at Gatwick, which offer inter-connecting rooms or large family suites to accommodate five guests.
What is the maximum duration I can book for long-stay parking at an APH facility?
APH typically allows bookings for up to 31 days online, but longer durations can be arranged by contacting their reservations team directly.
Do APH car parks have CCTV coverage that monitors every individual parking bay?
While APH facilities have extensive CCTV coverage and perimeter fencing, cameras are generally positioned to monitor lanes, entry points, and high-traffic areas.
Can I book a "Flex" parking package that allows me to cancel up to the time of arrival?
APH "Fully Flexible" packages allow you to cancel and receive a refund (minus any booking fees) up until the moment you are due to check in.